Roomlo policies

Booking, cancellation & refund policy

Last updated 12 October 2026

This policy explains what you pay when booking a Roomlo stay and how cancellations and refunds work.

1. What you pay to book

  • First month's rent.
  • Refundable security deposit, as shown on your listing and bill.
  • A booking amount (AMC) of ₹5,000, listed as a separate line item on your total bill.

2. Cancellation before joining

  • If the property cannot provide the booked room or bed, you receive a full refund of all amounts paid.
  • If you cancel before your joining date, rent and deposit are refunded. The ₹5,000 booking amount is non-refundable because the bed is held for you and taken off the market.
  • Cancellation requests must be made through your Roomlo account or chat.

3. After joining

  • Rent already paid for the current month is not refunded for early move-out.
  • The security deposit is refunded after move-out, less any unpaid dues or damage charges recorded during inspection.
  • Moving out without serving the notice period may result in notice-period rent being adjusted from the deposit.

4. Refund timeline

  • Approved refunds are processed within 7–15 working days to the original payment method or your bank account.
  • You will see the refund amount and any deductions in your move-out summary.

5. Disputes

  • If you disagree with a deduction, message the team within 7 days of move-out with photos or details. We will review with the property operator.

These terms are a general template for PG and room bookings. Each property's own house rules and the signed Leave & Licence agreement also apply. Questions? Message the Roomlo team from your account.