Roomlo policies

Privacy policy

Last updated 12 October 2026

We collect only what we need to help you find, visit and book a stay, in line with India's Digital Personal Data Protection Act, 2023.

1. What we collect

  • Name, phone, email and account details.
  • Visit requests, callback requests, messages, bookings and payment references.
  • Government ID details and documents you upload for check-in verification.
  • Basic usage and device data to keep the site secure and working.

2. How we use it

  • To arrange visits, send pricing and booking details, confirm your stay and onboard you.
  • To verify identity as required for tenant police verification.
  • To send service messages about your visits, bookings and payments.

3. Who can see it

  • The property operator of the stay you request or book, and the Roomlo team.
  • ID documents are stored privately and visible only to you, the property operator and Roomlo admins.
  • We do not sell your personal data.

4. Your rights

  • You can ask to access, correct or delete your data by messaging the team from your account.
  • Some records (bookings, payments) may be kept as required by law.

5. Security

  • Data is stored on secured servers with access controls. No system is perfectly secure, so please keep your login safe.

These terms are a general template for PG and room bookings. Each property's own house rules and the signed Leave & Licence agreement also apply. Questions? Message the Roomlo team from your account.